ČSN EN ISO 41012 (762103)

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Anotace textu normy ČSN EN ISO 41012 (762103):

This document provides guidance on sourcing and development of agreements in facility management (FM). It highlights:

• - essential elements in FM sourcing processes;
• - FM roles and responsibilities in sourcing processes;
• - development processes and structures of typical agreement models.

This document is applicable to:

• - strategic processes related to service and support functions for the core business;
• - development of FM strategies;
• - development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;
• - development of FM information systems;
• - FM education and research;
• - organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation)