Quality management systems — Organizational change management — Processes
NORMA vydána dne 31.8.2022
Označení normy: ISO/TS 10020:2022
Datum vydání normy: 31.8.2022
Počet stran: 41
Přibližná hmotnost: 123 g (0.27 liber)
Země: Mezinárodní technická norma
Kategorie: Technické normy ISO
Description / Abstract: This document specifies processes that can be used to govern, manage and implement organizational change management (OCM) for organizations, projects or smaller activities. It comprises generic process descriptions that describe the OCM processes. Supporting diagrams describing the processes are also provided. This document is applicable, but not limited, to change sponsors, change agents, change team members and project managers, particularly those responsible for governing, managing and implementing organizational change.