ISO/IEC 30105-8-ed.1.0

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO

NORMA vydána dne 13.12.2022

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Informace o normě:

Označení normy: ISO/IEC 30105-8-ed.1.0
Datum vydání normy: 13.12.2022
Počet stran: 25
Přibližná hmotnost: 75 g (0.17 liber)
Země: Mezinárodní technická norma
Kategorie: Technické normy ISO

Anotace textu normy ISO/IEC 30105-8-ed.1.0 :

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.

This document does not define technologies and tools for implementing the CPI methodology.