Service excellence — Principles and model for public service organizations
NORMA vydána dne 11.2.2025
Označení normy: ISO 11367:2025
Datum vydání normy: 11.2.2025
Počet stran: 34
Přibližná hmotnost: 102 g (0.22 liber)
Země: Mezinárodní technická norma
Kategorie: Technické normy ISO
Description / Abstract: This document establishes the principles of public service excellence and gives guidance on a public service excellence model. This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.